Quality Assurance


  • Member of (ATC) Association of Translation Companies
  • Member of (ITI) Institute of Translation & Interpreting
  • Member of (REC) Recruitment & Employment Confederation
  • Achieving the Customer First Standard in 2009
  • Achieving the Investors in People Standard 2012
  • ISO9001:2008 Quality Management System
  • ISO9001/BSEN 15038 Translation Services Management Standard
  • ISO14001 Environmental Management
  • ISO27001 Information Security Management
  • ISO18001 Health & Safety Management

All of our interpreters strictly adhere to the Professional Code of Conduct for Interpreters, as well as having an understanding of the use of medical terminology, allowing them to be able to convey information in a clear and accurate manner. They also have sufficient experience (a minimum of 25 hours) of interpreting in a health care setting, police setting or other public setting.

More than 65% of our interpreters hold one or more of the following professional body memberships:

  • Institute of Linguists (IOL)
  • National Register of Public Service Interpreters (NRPSI)
  • Association of Police & Court Interpreters (APCI)
  • Institute of Translation & Interpreting (ITI)
  • Society of Official Metropolitan Interpreters (SOMI)


Other qualifications our interpreters hold include:

  • MA in Interpreting & Translation
  • MA in Interpreting
  • MA in Translation
  • BA Hons Interpreting & Translation
  • Recognised Degree in Modern Languages from a UK university
  • B Ed Hons (with foreign language component)
  • DPSI (oral & written)
  • Met Police Test (inc. simultaneous interpretation)
  • DPSI (oral only)
  • Home Office Approved & Assessed Interpreter
  • IND Assessment (Home Office)


We are also constantly providing training to our interpreters, including cultural awareness training, allowing the patient to feel better understood, which makes for the best possible experience. Each interpreter is also monitored, making sure they perform to the highest level expected of them.

Our dedicated Recruitment Department has solid recruitment procedures in place to source and recruit additional interpreters and translators in any languages required or where specific language demands increase. Our recruitment of interpreters and translators is a continuous effort, as we aim to have an exceptional number of professionals available to deliver services.